I think that the best remedy for failure is confession, which breeds trust, and a solid plan for recovery, which facilitates hope!
It sounds like this, “I did (Fill in the blank) , and I am sorry. I am now going to do (Fill in the blank) and (Fill in the blank) in my best effort to correct the problem I have caused.
If you’ve been tracking with the recent Jet Blue debacle you know what failure looks like!
If you haven’t read about it here.
Jet Blue CEO David Neeleman wrote a letter of apology (read it here) in which he clearly confessed and outlined some ways that they are seeking to correct and assure that this never happens again!
It’ll be interesting to see what happens to Jet Blue!
I think there’s a lesson to be learned here…
The best thing you can do when you’ve screwed up BIG is APOLOGIZE BIG! Do not rationalize, explain, or ignore! Get specific and say, “I’m sorry!” And then outline your plan for recovery!
Filed under: leadership
this is to deap of a subject. you want ME to admit IM wrong….I dont think so!! Church, home, business, anything in my life, man its hard to admit your/Im wrong. Leaders, parents, managers arnt strong and in control if you admit you were wrong correct? My flesh and selfishness believe everything I just wrote but my spirit and consience dont. Maybe there is a reason every battle you face in life starts with the statement “admitting you have a problem with, fill in the blank, is the first set to recovery” Lousy pride always gets in the way and now you want me to make a plain for recovery? I just admitted having a problem so isnt that enough? Now I need to change my life? I personaly have found writing things down helps keep me in check. It gives me something to keep myself in check as a reminder. Business plans, weight loss, life goals are always good to write down, short term and long term.
these are some thoughts from your resident redneck.